Service Status

Below you will find the overall status of our services both current and planned.
If you are experiencing problems with your website or email accounts and there is no mention of issues with the server your services are hosted on then please open a support ticket.

Last Updated: 2018-07-20 11:20:03

Current System Status

  • Mail Delivery Problems

    Sat, 09 Jun 2018 16:06:38 +0100

    We are aware that users of our shared mail platform have encountered problems over the past months sending to the following providers:

    - Microsoft (Hotmail & Office 365)
    - Yahoo
    - BT
    - AOL

    This is down to the sheer size of our mail platform and large quantities of mail we send to these various providers. We have been working over the past few months on improving the reputation of our platform by introducing new filtering technologies to help stop the emails which can cause negative marks left on our systems.

    While this situation has improved, we are aware that from time to time users will see bouncebacks from the above providers. Our advice for these cases would be:

    Add an SPF record:
    If you're using our servers alone, the following SPF record can be added to your domain names DNS configuration as TXT record:

    v=spf1 exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all

    Use an alternate mail server:
    We have a lot of different mail servers, all with different IP's. If one mail server can't send your email to a certain provider, try sending it via another. Our support teams can help identify a suitable server for you.

    Alternatively, we have a webmail interface which uses a more sophisticated filtering system.

Planned System Maintenance

  • VPS and Hybrid KVM host Maintenance.

    Tue, 07 Aug 2018 23:00:00 +0100

    We will be performing critical updates to our VPS & Hybrid environment, specifically kernal updates to the KVM hosts. During this maintenance, hosts will need to be rebooted.

    To help us, please shut down your server safely before 23:00 on Tuesday, 7 August 2018. We will attempt a safe power down of your server before we reboot the host machine, but if this fails for any reason, you may have problems with your server upon reboot.

  • Windows Shared Hosting Maintenance

    Wed, 18 Jul 2018 22:00:00 +0100

    At 22:00pm (UK time) we will be performing routine maintenance on the Shared Windows environment. During this maintenance, servers will be rebooted.